FAQ
ARE DON LEON PRODUCTS WATERPROOF?
While our high-quality genuine leather Don Leon products are splash resistant, we do not recommend submerging it in water as it will cause the leather to darken considerably and become more tough.
Using a gentle damp cloth to clean the leather is ok.
WHY DOES THE LEATHER WALLET SEEM BULKY?
Like all new leather products, Don Leon's beautiful set of leather Wallets & Card Cases needs a little time and wear to 'break in' and perfectly fit the contour of your wrist. After just several days of wear, the leather loosens, becomes far more comfortable, and begins to develop a patina unique to your lifestyle.
HOW TO EXCHANGE MY DON LEON PRODUCT?
Please email our Exchange Application Form on our support page if you would like to exchange your Don Leon product. We will then respond with a return address and other relevant information via email!
Your exchange will be processed within 3 business days after we receive the product. Please keep in mind that shipping charges are not refundable. (we typically use the US Postal Service (USPS) as they are the least expensive to ship, but feel free to use whichever carrier you’d like)
DOMESTIC SHIPPING INFORMATION
We use various carriers to ensure orders are delivered within 1-3 business days.
For more detailed information, please refer to our Shipping and Returns Policy.
INTERNATIONAL SHIPPING INFORMATION
We use various carriers to ensure orders are delivered within 1-3 weeks.
For more detailed information, please refer to our Shipping and Returns Policy.
VAT, TAXES, & DUTIES?
VAT, Taxes, and/or Duties may be applied on shipments received from the US in some countries. Although we try to provide you with the best shipping experience on all International orders, customs or your local post office will usually get in touch with the purchaser so the appropriate fees can be paid to receive the product. Don Leon is not responsible for fees or taxes applied by other governments.